Updates
    LuxellaPrivate client service

    Your Luxella orders

    Curated pieces, tracked end to end. Every reference below is one order, from the retailer to your door.

    Updated on 19th October·Questions? Message Luxella on WhatsApp.·Autumn 2026

    Total orders
    —
    Delivered
    —
    On the way
    —
    Paid
    —
    Due
    —

    From Luxella

    No note right now.

    Timeline

    Open orders from order date to ETA, on one calendar

    Ready now in India

    Pieces Luxella has in hand. Reserve and it ships within a day of payment.

    Place a new order

    Three steps. Nothing gets missed, and payment details are right here.

    1The piece
    2Delivery
    3Payment
    Send on WhatsApp

    Quotes & wishlist

    Pieces you asked about. Accept a quote to start an order.

    Departures

    Every open reference, as a board

    Ref.PieceOriginHubIndiaStatusETA

    Next 7 days

    What is due this week

    Featured piece

    Your most recent order

    At a glance

    Next delivery

    Closest open order

    Your to-dos

    Things waiting on you

    Where things stand

    Orders by stage

    Recent activity

    Latest orders first

      Contact

      Reach Luxella directly

      Countdown

      Live, to the next ETA

      Delivery calendar

      Green = expected delivery, grey = order placed

      Order tracker

      Open orders only. Green is done, amber is the current step. Delivered orders are in the All orders tab.

      All orders

      Every order, lifetime. Filter by date, brand or order type.

      PhotoOrder #ItemBrandDateOrder typeShipsStatusAmount (₹)PaymentInternational trackingETAShipping dateIndia trackingActions

      Activity log

      Every update across your orders, newest first

        Document vault

        Receipts and invoices attached to your orders

        Statement of account

        Charges and payments, with running balance

        DateRef.DescriptionChargePaidBalance

        Payment instructions

        How to pay Luxella

        Payment details will appear here.
        Total billed
        —
        Paid
        —
        Due
        —

        Payment progress

        Paid share of everything billed

        This month

        Compared with last month

        Payments

        One line per order. Green is paid, red is due. Payment screenshots show here once added.

        Order #Paid forAmount (₹)StatusReceived atScreenshot

        Shipping address

        When an order reaches "Address requested", paste your full address here and tap Save. Luxella sees it directly.

        Address book

        Addresses Luxella has on file for you. The default is used unless you say otherwise.

        Saved addresses

        On file for your open orders. Once an order is delivered, its address is removed from here.

        Nothing saved yet.

        Orders by month

        Count and value

        Spend by brand

        Total order value per brand, in ₹

        By brand

        BrandOrdersAmount (₹)

        Order mix

        By type and by status

        Spend by month

        Order value per month, in ₹

        Delivery performance

        From stage dates on your orders

        Payments

        Lifetime

        Records

        Highs and firsts

        1 Pick the order below2 Tap the stage3 Copy or open in WhatsApp

        Today's batch

        Messages worth sending today, ready to go. Tick them off as you send.

        Combined update

        One message covering several orders for the same customer

        Open in WhatsApp

        Message generator

        Messages you can forward to your customers. Tap a stage, add a line if needed, copy or open in WhatsApp.

        Audience

        Pitch a piece

        Turn a quote into a customer offer at your price

        Open in WhatsApp

        Occasions & care

        Greetings, delay notes, review requests. Tap to copy.

        Quick replies

        Answers to the questions customers ask most. Tap to copy.

        Payment request

        Ask a customer to pay, with your UPI if saved

        Open in WhatsApp

        Your business name

        Used in customer-facing messages

        Service standards

        What you can expect from Luxella on every order

        Order confirmation within 24 hours of paymentRetailer order ID shared as soon as it is placed
        ETA set at hub receipt: 18 days to IndiaRevised the same day if a courier reports a delay
        Address requested at step 7, dispatched within 1 working day of receiving itIndia tracking shared on dispatch
        Receipts and documents available here for every orderRetailer invoice attached when the retailer provides one

        Report an issue

        Structured claim, so it is resolved faster

        Attach photos on WhatsApp after pasting.

        Promise date calculator

        What to tell your customer, with a safety buffer

        Care guide

        Keep pieces looking new

        Leather bagsStore stuffed, in the dust bag, away from sunlight. Wipe with a dry soft cloth; condition twice a year. Avoid rain and hand sanitiser on the leather.
        Coated canvas (signature prints)Damp cloth only, no alcohol. Rotate use so the corners wear evenly.
        Sneakers and slidesBrush dry dirt first, then mild soap on a cloth. Air dry away from heat. Keep the box for resale value.
        Boots (Dr. Martens)Wonder Balsam or any leather balm monthly in the first season. Expect a 2–3 week break-in.
        WatchesAvoid magnets and steam. Service every 4–5 years. Keep the warranty card with the box.

        Stage glossary

        What each step on the tracker means

          Courier desks

          Official tracking pages, if you prefer the carrier's own site

          Terms of service

          Ordering & Sourcing Policy — how every Luxella order works, in 24 short sections

          Terms will be published here.

          Data & privacy

          What this page holds and who can see it

          This page shows only your orders, amounts and shipping progress.No card or bank details are stored here.
          Anyone with the link can view it. Keep it private.Ask Luxella to rotate the link if it is shared by mistake.
          Addresses you save are visible to Luxella only for dispatch.Delivered orders are cleared from the Address tab automatically.

          How it works

          Short answers to the usual questions

          What if the store cancels?

          Stores confirm within about a week of placing. In the rare case a store cancels (stock or payment check), Luxella either sources the same piece from another store or refunds you in full. You will see this between "Order placed" and "Order confirmed" on the tracker.

          What does ETA mean?

          Estimated arrival in India, counted 18 days from the day the parcel reaches our international hub. It moves if the courier is slow; the tracker always shows the live step.

          Direct vs via Luxella?

          Direct: once the parcel lands in India it ships straight to your address. Via Luxella: it comes to us first for checking, then we ship it to you.

          When do you need my address?

          At step 7, "Address requested". The Address tab and your to-dos will tell you. Share it there or on WhatsApp.

          What is "In hand"?

          Pieces we already had in stock in India. No international leg, so they ship within a day or two of payment.

          Returns and sizing

          Check the Size guide before confirming. For a wrong size or defect, send photos to Luxella within 48 hours of delivery and we will sort it out case by case.

          Size guide

          Approximate conversions used by most brands. When in doubt, send Luxella a photo of your current shoe's size label.

          Men's shoes

          UKUSEUCM
          674025
          784126
          894227
          8.59.542.527.5
          9104328
          101144.529
          11124630
          12134731

          Brand notes

          Adidas Adizero runs narrow and about half a size small. Most people size up.
          Puma Speedcat fits snug and low. True to size for narrow feet, half up for wide.
          Coach slides and sandals come in US sizes. UK 8.5 is US 9.
          Bags and wallets have no size. Check the dimensions in the product photo before confirming.

          These are general guides, not the brand's official chart. Final fit depends on the model.

          Ask for a quote

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